1-Year Limited Warranty
Your Ante Blinds product is made for everyday use. If an eligible defect in materials or workmanship affects your product within one year of delivery, we will help resolve it under this limited warranty.
This warranty covers manufacturing defects. It is not a change-of-mind return policy or a guarantee against customer measurement errors.
What Is Covered
- Abnormal fabric cracking or deterioration caused by a material or manufacturing defect.
- Rail deformation or oxidation caused by a manufacturing defect, without evidence of external damage.
- Failure of the spring or operating mechanism during normal use.
- Defective supplied components, such as handles or other operating parts.
- A mechanism that becomes stuck because of a manufacturing fault, rather than incorrect installation or a foreign object.
- Fabric-layer separation that causes the product to lose its intended light-blocking performance.
Coverage depends on the features and materials of the product you purchased. Normal light gaps or the expected performance of a selected light-filtering fabric are not manufacturing defects.
What Is Not Covered
- Normal wear and tear, including gradual aging or fading from normal use and sun exposure.
- Damage caused by misuse, excessive force, accidents, pets, or alterations.
- Damage caused by incorrect installation, unsuitable mounting surfaces, or failure to follow care instructions.
- Damage caused by flooding, prolonged exposure to unsuitable moisture or heat, or other conditions outside the product's stated suitability.
- Damage caused by unauthorized repairs or modifications.
- Customer-confirmed measurement or configuration errors, or a change of preference regarding color, fabric, or design.
Natural variations in a fabric's texture or appearance are not, by themselves, defects. This does not exclude a genuine material or manufacturing fault.
How We Resolve Covered Issues
After reviewing your claim, we will choose an appropriate solution based on the nature of the defect. This may be replacement parts, a repair, or a replacement product.
Replacement Parts
For issues that can be resolved with a replacement component, we provide the required part free of charge, including shipping.
Repair
If a factory repair is appropriate, we will explain the process before you send anything back. The covered repair is free. You pay the shipping cost to send the product to us, and we pay the shipping cost to return it after repair, except where applicable law requires otherwise.
Replacement Product
If we approve a replacement, the replacement product and its shipping are free of charge. We do not charge 50% of the replacement shipment's cost.
A return is not automatically required for every claim. If we need a defective part or product returned for inspection, repair, or replacement, we will tell you before you proceed. Do not send anything back without instructions from our support team.
How to Make a Warranty Claim
1. Contact Us Within the Warranty Period
Email service@anteblinds.com within one year of your product's delivery.
Use the subject line: [Warranty Claim] Order #XXXX: Type of Defect
- Your order number or other proof of purchase.
- A description of the issue and when you first noticed it.
- Clear photos or a short video showing the issue and the overall condition of the product.
- Photos showing how and where the product is installed, where relevant to the issue.
We use delivery records to check the warranty period. If a carrier record is no longer available, contact us with any delivery notification or other available evidence of when you received the product so we can review it with you.
2. We Review Your Request
We will review your claim and respond within 48 hours. We may ask for additional information or simple troubleshooting steps to identify the cause and the best solution. This response timeframe does not mean every repair or replacement will be completed within 48 hours.
If a disputed issue requires a faulty part to be returned for inspection, we will arrange a prepaid return label for that inspection.
3. We Confirm the Next Steps
Once your claim is approved, we will explain the solution, any required return arrangements, and the expected timing. If a repair return is needed, we will explain any shipping cost you are responsible for before you send the product.
Returns and Inspection
If we ask you to return a part or product, contact us for the correct return address and shipping instructions. Unless we agree otherwise, send the requested item within 10 calendar days after receiving those instructions. Contact us if you cannot meet that timeframe.
For a factory-repair return, you pay the shipping cost to us as described above. For any other requested return, we will confirm whether a prepaid label is provided or whether a shipping charge applies before you proceed. Do not send a postage-due shipment.
If you disagree with an inspection result, you may request an independent re-inspection. Contact us to discuss the process first. You initially pay the inspection fee; we reimburse that fee if the inspection confirms a defect for which Ante Blinds is responsible under this warranty. Otherwise, the fee is not refundable, subject to applicable law.
Replacement Limit and Related Policies
This limited warranty provides one replacement-product exchange per order, without limiting any additional remedies required by law.
Our 90-Day Free Redo Policy separately addresses qualifying mistakes in the dimensions, configuration, or product supplied compared with your confirmed order. A replacement provided under that policy receives a new one-year warranty starting on its delivery date, as stated in the redo policy.
Shipping damage and missing parts are addressed in our Shipping Policy, including its separate 120-calendar-day reporting period. That reporting period does not replace or shorten this one-year warranty for eligible manufacturing defects.
Your Consumer Rights
This warranty is additional to any rights and remedies available under applicable consumer protection laws. It does not exclude, restrict, or replace rights that cannot lawfully be limited. Those rights may continue beyond this warranty period, and any legally required remedy or allocation of costs takes priority over the terms above.