30-Day Refund Policy
Every Ante Blinds shade is made to the specifications in your confirmed order. If we make your product in the wrong size, supply the wrong product or configuration, or your product has a verified defect in materials or workmanship, contact us within 30 calendar days of delivery to request a refund under this policy.
For an approved claim, we refund 100% of the amount actually paid for the affected product, plus its corresponding shipping charge, if any, to your original payment method. No product return is required.
This is not a change-of-mind or satisfaction-guarantee return policy. We do not accept refunds solely because you no longer want the product or dislike a correctly supplied color, fabric, texture, style, or appearance. Customer measurement or configuration errors are not covered.
When This Policy Applies
- Manufacturing-size errors: The finished product's dimensions do not match your confirmed order because of our error.
- Incorrect product or configuration: We supply a different model, style, fabric, color, operating method, or light-control option from the one in your confirmed order.
- Material or manufacturing defects: A defect in the supplied product's materials, construction, or components, rather than normal wear or damage caused after delivery.
- Functional defects: A manufacturing fault prevents the product from operating normally or delivering its stated performance when correctly installed and used.
We assess claims against the confirmed order, the product description applicable when you purchased it, and evidence of the reported issue. A product that is materially different from what was ordered or described is not treated as a matter of personal preference.
How We Assess Size Issues
We compare the product with your confirmed Order Width and Order Height, not directly with your window opening measurements. Window measurements and the finished product size you order are not necessarily the same.
If we made the product to your confirmed order dimensions but it does not fit because the measurements or sizing adjustments you supplied were incorrect, it is not eligible for a refund under this policy.
Refund Amount and Method
An approved refund includes the affected product's actual purchase price after any discounts and the corresponding shipping charge paid for that product, if applicable.
For an order containing multiple products, only the eligible affected products and their corresponding shipping charges are refunded. Unaffected products are not automatically included in the refund. If a shipping charge covered multiple products, we will show you the amount attributable to the affected product when confirming the refund. Free shipping has no shipping charge to refund.
Refunds are issued to the original payment method. We do not offer store credit as an alternative under this policy.
After approval, we will submit the refund within 3 business days. Your bank, card issuer, or payment provider may take additional time to post the funds to your account.
What Is Not Covered
- Requests made after the applicable claim deadline below.
- Customer measurement errors or incorrect sizing adjustments.
- Customer-confirmed sizing or configuration errors, including order details treated as confirmed after the stated 24-hour confirmation window has passed without a response.
- Damage or malfunction caused by incorrect installation, misuse, excessive force, unsuitable conditions, or customer alterations such as cutting the product.
- Deliberate damage to the product or its components.
- A change of mind, no longer needing the product, or deciding that it does not suit your room or decor.
- Dislike of a correctly supplied color, fabric, texture, style, or design when the product conforms to your order and its description.
- A difference in perceived color caused solely by screen settings or lighting, or normal disclosed material variations, where the correct product has been supplied and it conforms to its description.
- Expectations beyond the product's stated specifications, such as expecting blackout performance from a correctly supplied light-filtering fabric, or treating normal, disclosed installation light gaps as a manufacturing defect.
- Normal wear and tear or damage caused by pets, accidents, or failure to follow the product's care instructions.
Please inspect and measure your product before installation where possible. Installation alone does not disqualify a claim for a defect that becomes apparent during correct installation or normal use. Damage caused by installation or modification is not covered, but an unrelated manufacturing defect is not automatically excluded because the product has been installed.
These exclusions do not allow us to treat an incorrectly supplied or genuinely defective product as a matter of personal preference. They do not limit any remedy you are entitled to under applicable consumer law.
When to Submit Your Request
The claim period starts from the delivery date shown by the carrier's delivery record or your delivery confirmation.
Submit your request by 11:59 p.m. Pacific Time on the 30th calendar day after delivery. Pacific Time follows the applicable standard or daylight-saving time. If the deadline falls on a weekend or a U.S. federal holiday, it extends to the next business day.
If a delivery record is no longer accessible, contact us with any available delivery notification or other evidence so we can help verify the date. Send your initial request within the deadline even if you need more time to collect supporting photos.
How to Request a Refund
1. Email Us
Email service@anteblinds.com.
Use the subject line: [Refund Request] Order #XXXX
Include your order number, identify the affected product, and describe the error or defect and when you noticed it. Attach your order confirmation or another record showing the dimensions and configuration you ordered.
2. Provide Evidence of the Issue
For a wrong product or configuration, include clear photos of the product, its label where available, and the relevant order details. For a material or functional defect, include close-up and overall photos, or a short video demonstrating the fault; photos of the installation may also help us identify the cause.
For a subjective appearance concern, a description such as "I do not like it" is not sufficient to establish a defect. Explain any specific mismatch with your confirmed order or the product description so we can assess it fairly.
- A clear photo showing the full product measurement setup.
- A close-up showing the measurement result.
- Photos of the relevant width or height, depending on the reported issue.
- Where helpful, a photo of the window opening and its measurements. For an inside mount, measure the top inside width to the nearest 1/8 inch.
When measuring a no-drill shade's headrail width, do not include tension-mount components that extend beyond the headrail. We will explain the appropriate measurement points for your product where needed.
3. We Review the Request
We will review the information and respond within 48 hours. We may consult the factory or request additional evidence before a final decision can be made.
If approved, we will confirm the affected products and refund amount, then submit the refund within 3 business days. You will receive confirmation when the refund is issued. You may keep the affected product; no return is required for an approved claim under this policy.
How This Relates to Our 90-Day Free Redo Policy
Our 30-Day Refund Policy provides a refund for eligible manufacturing-size errors, incorrectly supplied products or configurations, and verified material or manufacturing defects reported within its claim period.
Our 90-Day Free Redo Policy provides a replacement for qualifying errors on our part in the product's dimensions, configuration, or fulfillment, subject to that policy's eligibility requirements and reporting deadlines. Incorrect-product claims have a separate 30-day reporting deadline under that policy.
Neither policy covers customer measurement or configuration errors. If the product matches the dimensions and specifications you confirmed, the fact that it does not fit your window does not, by itself, make it eligible for a refund or free redo.
Eligible manufacturing defects reported outside the 30-day refund period may still be covered by our 1-Year Limited Warranty, subject to its terms. Shipping damage and missing parts also have separate reporting arrangements in our Shipping Policy. Nothing in these separate policies limits your statutory rights.
Your Consumer Rights
This policy is additional to your rights under applicable consumer protection laws. It does not exclude or restrict any statutory rights or remedies that cannot lawfully be limited, including remedies for faulty or incorrectly supplied goods where applicable.