90-Day Free Redo Policy
Made to order should mean made to the specifications you confirmed. At Ante Blinds, if we make a mistake with your product’s size, configuration, or fulfillment, we’ll put it right at no cost under this 90-day policy.
When a Free Redo Applies
- Incorrect dimensions: The product’s dimensions differ from your confirmed order by more than 3/8 inch (1 cm). Please provide timestamped photos with a measuring tool clearly showing the discrepancy.
- Incorrect configuration: The control method, charging position, or light-blocking feature does not match your confirmed order.
- Incorrect model or style: You receive a different model or style from the one ordered. Please include a photo of the product tag and your order confirmation.
Submit your request within 90 days of delivery. If you received the wrong product, you must report it within 30 days of delivery.
What Falls Outside This Policy
- Requests submitted after the 90-day period.
- Incorrect-product disputes raised more than 30 days after delivery.
- Sizing or configuration errors confirmed by the customer, including cases where no response was received within the 24-hour confirmation window.
- Dissatisfaction with the chosen color, fabric, or design based on personal preference.
- Issues caused by installation or environmental conditions, including incorrect installation or wall deformation.
- Orders delivered to an incorrect address supplied by the customer.
Requesting Your Redo
1. Send Us the Details
Email service@anteblinds.com within 90 days of delivery. For an incorrect product, contact us within 30 days of delivery.
Use the subject line: [Redo Request] Order #XXXX
- Clear photos showing the issue. For a sizing discrepancy, include timestamped photos with a measuring tool and a clearly visible measurement.
- A screenshot of your order confirmation email. For an incorrect model or style, also include a photo of the product tag.
- A screenshot of your delivery receipt.
2. We Review Your Request
We’ll check the information you provide and consult the factory when needed. You’ll receive a response with a resolution within 48 hours.
3. We Make Your Replacement
Once your request is approved, we’ll provide one replacement product with free shipping. Your redo order receives priority production, with production completed in 4 to 5 days after approval. This is the production timeframe only; shipping time is additional.
Our team follows your replacement throughout production and gives it focused quality checks before dispatch.
Keeping or Returning the Original Product
You may keep the original product at no charge. If you prefer to return it, contact our support team for the warehouse address before sending it back.
Return shipping is your responsibility. Returns sent with postage unpaid will not be accepted.
A Few Details to Keep in Mind
- When your order arrives, inspect the outer packaging and check the code on the product tag.
- Each order is eligible for one free redo only.
- Your replacement comes with a new 1-year warranty, starting on the date it is delivered.
Common Questions
I confirmed my measurements by email, but the product doesn’t fit. Is it covered?
No. We manufacture your product using the dimensions confirmed in your order email. Customer-confirmed sizing errors are not covered by this policy. Any measurement changes must be made before confirmation is finalized.
Does the replacement have its own warranty?
Yes. A new 1-year warranty begins on the replacement product’s delivery date.