ANTE / HELP & ANSWERS

Frequently asked questions

From your first measurement to support after delivery. Find the essentials before you order.

Measuring & order size

Start with your window. Order the finished size.

Should I enter my window measurements or the finished shade size?

Enter the finished Order Width and Order Height you want us to manufacture. Window measurements are the starting point, not always the final order size. Follow the measuring guide and your chosen product's sizing instructions before entering your dimensions.

Which width should I use for an inside mount?

Use the top inside width of the window opening. Check the middle and bottom too; if either is narrower than the top, contact us before ordering. For height, use the longest of the left, center and right measurements.

How do I convert window measurements into Order Size?

First, round each selected measurement up to the next 1/8 inch if needed. As a general guide, inside-mount Order Width is Window Width minus 1/4 inch, and Order Height equals Window Height. For supported outside mounts, add 4 inches total to each dimension, not to each side.

Product-specific instructions take priority. Apply each adjustment only once. No-drill products are inside-mount only.

Fitting & installation

Check your frame before choosing a mount.

Does no-drill installation use adhesive?

No. Ante no-drill shades use a tension-mounted system that holds the shade inside a compatible window frame. It is not an adhesive installation.

Will no-drill shades fit every window?

No. Check the selected product's required recess depth, mounting-surface requirements and clearance for handles or moving window parts. No-drill shades are for inside mounts only. If you are unsure, email us a window photo and your measurements before ordering.

Where can I find the installation instructions?

Our No-Drill Cellular Shades Installation Guide includes step-by-step diagrams and a downloadable PDF for the confirmed tension-mounted mechanism. Follow the instructions for your particular product; do not use roller-shade or drilling-bracket instructions for a different fitting system.

Fabric & light control

Choose how you want light to work in your room.

What is the difference between the three cellular styles?

Waterproof Cellular raises from the bottom and uses one fabric choice. Top Down Bottom Up lets you lower the top or raise the bottom. Day & Night combines light-filtering and blackout fabric sections in one shade.

Check the product page for the available fabrics and configuration.

Does blackout fabric mean there will be no light around the shade?

No. Blackout describes the fabric's light-blocking performance, not a guarantee of a completely dark room. Light may enter around the edges depending on your window and mounting arrangement. Light-filtering fabric lets light through and should not be expected to perform like blackout fabric.

Are the cellular shades suitable for bathrooms?

Our current three-style cellular collection uses waterproof, wipe-clean fabric designed for everyday steam and splashes. Follow the product's care instructions and mounting requirements. Waterproof fabric does not mean every component is suitable for every wet environment; contact us before ordering for unusual exposure conditions.

Orders & shipping

Production first. Delivery second.

When will my order ship and arrive?

Estimated production is 5 to 7 calendar days from your order date, including the first 24 hours. Quality inspection takes place before dispatch. After dispatch, allow an estimated 4 to 6 days for free shipping or 3 to 5 days for Premium UPS.

UPS does not shorten production time. These are estimates, not guaranteed dates. The Shipping Policy shows an estimated dispatch range if you order today.

Can I change my measurements after ordering?

Contact service@anteblinds.com within 24 hours of placing your order. A request is not confirmation that a change has been made; our team will confirm any agreed revision.

If dimensions change, the 5-to-7-day production period restarts after the revised dimensions are agreed and confirmed with our team.

Where do you ship, and will I pay import charges?

We currently ship to the contiguous United States (lower 48 states), the United Kingdom, Australia, and Canada's British Columbia, Alberta and Ontario. We do not deliver to PO boxes, APO or FPO addresses.

Ante covers applicable import duties, taxes and clearance fees for supported destinations. There is no additional payment beyond the checkout amount. If a carrier requests payment, contact us before paying. Premium UPS, if selected, is charged at checkout.

Refunds, redos & warranty

Clear support for qualifying issues.

Can I get a refund or free redo if I measured incorrectly or changed my mind?

No. Customer measurement or configuration errors are not covered by our 30-day refund or 90-day free redo policies. These policies also do not cover simply disliking a correctly supplied color, fabric or style, or changing your mind.

A verified defect or a product that differs from your confirmed order is assessed separately. Your statutory consumer rights are unaffected.

What is the difference between the 30-day refund and 90-day free redo?

The 30-day refund policy covers eligible errors on our part in size, product or configuration, and verified material or manufacturing defects. Approved claims receive the affected product's actual purchase price and corresponding shipping charge, if any, refunded to the original payment method. No return is required.

The 90-day free redo policy provides a free replacement for qualifying size, configuration or fulfillment errors on our part. Incorrect-product claims must be reported within 30 days. Each policy has its own evidence requirements and conditions; neither covers customer measurement errors.

What does the one-year warranty cover, and how do I get help?

The limited warranty covers eligible material and manufacturing defects for one year from delivery. Depending on the issue, support may provide parts, a repair or an approved replacement. Replacement parts and approved replacement products ship free; factory repair has separate return-shipping terms.

Email service@anteblinds.com with your order number, a description and relevant photos or video. Normal wear, misuse and customer-caused damage are not covered. See the warranty for full terms.

Still unsure? Ask before you order.

Email service@anteblinds.com. For fit questions, include your measurements, a window photo and the product you are considering. For an existing order, include your order number.